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FAQs

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I changed my mind, how do I return my goods?

  • Please call our office on 0344 725 9494 and ask to speak to a member of our Customer Services team
  • Please be aware that items must not be returned without prior authorisation and may be subject to a handling charge
  • Returned goods must be stocked items, unused and in original packaging
  • Capital Equipment, Non-Stocked or Special Order items may attract a re-stocking charge or may be non-returnable

My order has been delivered but some of the items are damaged, what should I do?

  • Please call our office on 0344 725 9494 and ask to speak to a member of our Customer Services team
  • Please note that all damages must be reported with 24 hours of the delivery being signed for
  • We may require that damaged goods are retained for inspection, therefore please do not dispose of them before speaking to a member of our team

Do you offer the option to lease equipment?

  • Leasing packages may be available, please contact our office on 0344 725 9494 for more details
  • Credit is subject to status and credit references. Written quotations available on request

How do I request a quotation?

  • Add the items you require to your basket and click on checkout
  • If prompted, enter your log in details (if you have not registered with us you will need to do so)
  • On the checkout page you will find a button for "Request a quote", click on this and an email will be sent to our sales team who will produce your personalised quotation

Can I have my company logo printed on your crockery?

  • We are able to offer custom badging and artwork on selected ranges of crockery. Please contact our office on 0344 725 9494 for more details
  • Manufacturers of Custom Crockery have minimum initial quantities and minimum repeat order quantities and these vary by manufacturer. Quantities of Products cannot be guaranteed and are subject to a 10% tolerance factor which must be accepted by you

Where can I find your delivery prices?

  • Details of all our delivery charges can be found here

What payment options do you offer?

  • We currently offer 2 payment options:
    • Credit/Debit Card
      • Your payment will be processed through our secure third party facilitator - WorldPay
      • Brakes Catering Equipment will never ask you for your card details in an email
    • Credit Account
      • If you have an existing Brakes Catering Equipment credit account then you may be able to use this to order online
      • If you do not already have a credit account facility with Brakes Catering Equipment, please call a member of our Sales Team on 0344 725 9494 and ask about setting one up

My question isn't here

If your question is not answered above, then please either call us on 0344 725 9494 or email us using the Contact Us form which can be found here

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Brakes Bros Ltd 2012 | Brake Bros Ltd.
Registered office: Enterprise Business Park, Ashford, Kent, TN25 4AG Registered in England No. 02035315


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