Frequently Asked Questions

• Please call our office on 0344 725 9494 and ask to speak to a member of our Customer Services team.
• Please be aware that items must not be returned without prior authorisation and may be subject to a handling charge.
• Returned goods must be stocked items, unused and in original packaging.
• Capital Equipment, Non-Stocked or Special Order items may attract a re-stocking charge or may be non-returnable

• Please call our office on 0344 725 9494 and ask to speak to a member of our Customer Services team.
• Please note that all damages must be reported with 24 hours of the delivery being signed for
• We may require that damaged goods are retained for inspection, therefore please do not dispose of them before speaking to a member of our team

• Leasing packages may be available, please contact our office on 0344 725 9494 for more details
• Credit is subject to status and credit references. Written quotations available on request

• Please contact our office on 0344 725 9494 with the details and a member of our sales team will produce your personalised quotation

• We can offer custom badging and artwork on selected ranges of crockery. Please contact our office on 0344 725 9494 for more details.
• Manufacturers of Custom Crockery have minimum initial quantities and minimum repeat order quantities, and these vary by manufacturer. Quantities of Products cannot be guaranteed and are subject to a 10% tolerance factor which must be accepted by you

• Details of all our delivery charges can be found here

We currently offer 2 payment options:

Credit/Debit Card

• Your payment will be processed through our secure third party facilitator
• Brakes Catering Equipment will never ask you for your card details in an email

Pay on Account

• If you have an existing Brakes Catering Equipment credit account then you may be able to use this to order online
• If you do not already have a credit account facility with Brakes Catering Equipment, please call a member of our Sales Team on 0344 725 9494 and ask about setting one up