Product Care & Guidance
Usage - Use plastic or rubber scrapers to remove excess food residue before washing, as metal utensils or abrasives may damage the glazed surface. If possible wash cutlery or other metal items separately.
Dishwashing - To avoid unnecessary damage and to preserve the appearance of your products, we recommend following the manufacturer's guidelines for wash temperature, rinse cycle and detergent dosage. Assess water hardness and make sure water softeners are used if required. Wash before using for the first time and ensure items are washed promptly after each use.
Glassware
Usage - To prolong the life of hot drinks glasses we recommend pre-heating the glasses by running them under a hot tap. Do not put cold liquids straight into glassware that may be hot or warm as this can cause cracks.
Dishwashing - Most of our ranges are designed to be washed in commercial glasswashers or dishwashers. To ensure the on-going quality of the product we recommend that all new glasses should be washed before first use. Glassware should not be washed at temperatures above 60°C as this can cause debris to be baked onto the glasses during the washing process. Glasses that are found to have been cracked or chipped in use should be disposed of and not placed into the dishwasher. Non-caustic detergents should be used as caustic detergents can damage and dull the surface of the glass.
Melamine
Usage - Suitable for use in chafing dishes & bain maries within the below temperature guidelines.
Dishwashing - Use plastic or rubber scrapers to remove excess food residue before washing, as metal utensils or abrasives may damage or scratch the products surface. Do not use abrasive detergents or bleaches when washing, as this may stain or damage the products surface. Melamine products are dishwasher safe, but are not suitable for use in ovens or microwaves and are designed to be used in temperatures from -50 to +100ºC.
Galvanised Steel
Dishwashing – Not dishwasher safe. Hand wash in warm soapy water to reduce the chance of corrosion and staining.
Usage - Galvanised steel should not come into contact with foodstuffs and should always be protected with greaseproof paper liners, particularly when serving food cooked in hot oil, as this will cause additional damage to the products.
Acacia Wood
Usage - Acacia can dry out with use, so occasional application of vegetable oil or food safe wood treatment oil will help to keep the original natural appearance and prolong the life of the product.
Dishwashing - Acacia wood is not suitable for dishwashing and should be washed in warm soapy water only.
It should not be left to soak in water, as this will cause damage to the product and should be dried immediately after washing. It should also not be left in direct sunlight and be stored in a cool dry place.
Olive Wood
Dishwashing - Olive wood is not suitable for dishwashing and should be washed in warm soapy water only.
It should not be left to soak in water, as this will cause damage to the product and should be dried immediately after washing. It should also not be left in direct sunlight and be stored in a cool dry place.
Usage - Olive wood can dry out with use, so occasional application of olive oil will help to keep the original natural appearance and prolong the life of the product. Over a reasonable period of time, depending on the level of usage, you should expect the products surface to show a level of wear and tear due to the nature of wood.
Slate
Usage - Cutting directly on slate with sharp or serrated knives will mark the surface of the product.
Dishwashing - Slate is not suitable for dishwashing and should be washed in warm soapy water only. It should not be left to soak in water, as this will cause damage to the product and should be dried immediately after washing.
Enamelware
Usage - Before use, a light coating of cooking oil applied to the enamelware makes washing easier.
Do not place empty enamelware on a hot plate or gas hob or allow to boil dry.
Dishwashing - To prolong the life of enamelware we recommend, after use, soaking the product in warm or hot water and gently wash with a liquid detergent. Do not use abrasive cleansing pads or gritty soap powders, as this may lead to chips.
Stainless steel is often described as ‘rust resistant’, which only applies if it is cared for correctly. Most stainless steel products are dishwasher safe and should not be left to soak prior to dishwashing.
Stainless Steel Cutlery & Cookware
Dishwashing - Follow the manufacturer's guidelines for wash temperature, rinse cycle and detergent dosage. Assess water hardness and make sure water softeners are used if required. Wash before using for the first time and ensure items are washed promptly after each use. We recommend that immediately, or as soon as possible after use, cutlery should be washed to remove excess food stuffs as they contain salts, acids and fats which may cause corrosion. Cutlery should not be cleaned with abrasive cleaning articles or detergents as this may scratch, damage or stain the surface of the product. Cutlery should be washed in specially made cutlery baskets, which should not be over-filled, so as not to impede the flow of water and reduce the effectiveness of the cleaning process. Once cleaned, the product should be dried immediately or removed from the dishwasher to avoid prolonged contact with water or moisture, which can cause corrosion or rusting.
Usage - Stainless steel cookware is suitable for use on all heat sources, including induction. Once the product has been used, we recommend the removal of any accidently burnt on foodstuffs and also washing the product immediately to reduce the risk of corrosion. When using cookware, always keep any flame or heat source to the base of the pan. Never allow flames to reach the side of the pan, as overheating can cause discolouration. The use of metal utensils may scratch or damage the surface of the products.
Ensure that all items are dry and clean before storing, to ensure a long life for your product.
Aluminium
Aluminium Cookware & Bakeware
Usage - It is suitable for use on all heat sources, excluding induction. Once the product has been used, we recommend the removal of any accidently burnt on foodstuffs, and washing the product immediately to reduce the risk of corrosion. When using cookware, always keep any flame or heat source to the base of the pan. Never allow flames to reach the side of the pan, as overheating can cause discolouration which cannot be removed. The use of cooking oil is recommended to prevent food from sticking to the pan. Acidic foodstuffs may mark the product if it is left in the pan for any length of time. Aluminium cookware should not be subject to massive changes in temperature, such as plunging a hot pan into cold water, as this may cause distortion. The use of metal utensils may scratch or damage the surface of the products. Ensure that all items are dry and clean before storing to ensure a long life for your product.
Non-stick Aluminium Cookware
Usage - Non-stick aluminium cookware should be cared for in the same way as aluminium cookware & bakeware, with the following additional precautions. In order to maintain the non-stick coating, metal or abrasive utensils should not be used in, or to clean the product. We recommend the use of heat resistant plastic utensils. The product is oven safe up to 230ºC – over heating the product may cause damage to the non-stick surface.
Dishwashing - Aluminium is a softer metal than stainless steel and requires a greater level of care, both in use and during washing. All products manufactured from aluminium are not dishwasher safe. Dishwashing will cause the product to become discoloured due to the caustic nature of detergents.
Black Iron Cookware
Usage - Black iron cookware is suitable for use on all heat sources, including induction. It is supplied with a coating of protective lacquer that should be removed by washing in hot soapy water prior to use. The products should then be seasoned before use, this is best done by gently heating about 1cm of oil in the base of the pan. After heating the oil, allow it to cool before disposing of the oil, wipe the pan with kitchen paper. This seasoning starts the beginning of a naturally forming ‘patina’ on the surface. The patina will develop with regular use and the surface of the pan develops a natural non-stick layer. After cooking with black iron, the pan should only be carefully wiped out with kitchen paper. Always store the pan in a dry place to avoid the pan rusting. If light rust spots do occur, they can be carefully removed with a scourer. The seasoning process should then be repeated before further use.
Dishwashing - Black iron products are not dishwasher safe.
Polycarbonate - Plastic
Dishwashing - Polycarbonate is a robust, durable and rigid plastic, which is often transparent in appearance.
It is suitable for dishwashing and has a safe temperature range from approx -40 to +100ºC.
Polyethylene - Plastic
Usage - Polyethylene is used to produce our high and low density chopping boards. High density is tougher than low density and will keep a better, usable surface for longer, as it is more resistant to cutting.
Dishwashing - Polyethylene is not dishwasher safe as this may cause the product to warp. It has a safe temperature range from approx -40 to +95ºC.
SAN - Plastic
SAN is a tough but brittle plastic that is dishwasher safe up to 71ºC and is also microwave safe. It has a safe temperature range from approx..0 to 71ºC.
Acrylic - Plastic
Dishwashing - Acrylic is not dishwasher safe and should not be subjected to temperatures above 50ºC.
Laminated Wood Trays
Dishwashing - These products should be wiped down and cleaned with a damp cloth after use and are not dishwasher safe.
Fibreglass Trays
Dishwashing - Fibreglass trays are dishwasher safe. Stack flat after dishwashing to preserve the shape of the product. It has a safe temperature range from -50 to +140ºC approx.